Privacy Policy
Effective Date: May 11, 2026
Balanced Wellness, LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal and health-related information. This Privacy Policy explains how we collect, use, and disclose information, including through our website, online forms, and SMS (text messaging) services.
This Privacy Policy applies to information collected through our website at https://balanced-wellness.org/ and related communications. It is provided in addition to — and does not replace — our HIPAA Notice of Privacy Practices, which describes in detail how we may use and disclose your protected health information and your rights with respect to that information.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, mailing address, date of birth, and other contact details.
Health Information (PHI): Information related to your mental health, treatment history, diagnoses, or other protected health information, as defined by HIPAA.
Insurance and Payment Information: Insurance carrier, policy details, and payment information needed to bill for services.
Usage Information: Browser type, device information, IP address, pages visited, and cookies related to use of our website.
SMS Communications: If you opt in, we may collect and store SMS interactions between you and our staff or system, including phone numbers, message content, and timestamps.
2. SMS Text Messaging and Consent
By providing your mobile phone number and opting in through our website, intake forms, or other communication channels, you consent to receive text messages from Balanced Wellness, LLC. These messages may include:
Appointment reminders
Intake or assessment instructions
General communications from your care provider
Billing notifications or follow-ups
Message frequency may vary. Message and data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You may also contact us at (843) 212-6651 to opt out.
We will never send marketing or promotional messages via SMS without your prior express written consent.
3. How We Use Your Information
We use your information to:
Provide mental health services and coordinate your care
Send appointment reminders and communicate about your treatment
Process payments and handle insurance claims
Respond to inquiries and support requests
Fulfill legal or regulatory obligations (including HIPAA)
Improve our services and website experience
4. Sharing and Disclosure of Information
We do not sell your personal or health information. We do not share your personal or health information with third parties for marketing purposes.
Mobile information sharing restriction: We do not share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent information are excluded from all third-party sharing.
We may share your information with subcontractors that support our operations (e.g., electronic health records, scheduling, SMS delivery, billing) under HIPAA-compliant Business Associate Agreements.
We may also share your information:
With your written consent or at your request
With health care providers involved in your care, for treatment, payment, or health care operations as permitted by HIPAA
With third-party service providers (e.g., our SMS provider, EHR vendor) under HIPAA-compliant agreements
As required by law (e.g., in response to subpoenas, court orders, mandated reporting obligations, or other legal requirements)
To prevent a serious threat to health or safety, as permitted by law
5. Cookies and Online Tracking
Our website may use cookies and similar technologies to operate the site, remember preferences, and analyze general traffic. We do not knowingly use online tracking technologies that disclose protected health information to third parties for marketing or advertising purposes. You can disable cookies through your browser settings, though some site features may not function properly without them.
6. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect your data, consistent with HIPAA, the Telephone Consumer Protection Act (TCPA), and CTIA messaging standards.
We retain personal and health information only as long as necessary for treatment, payment, legal, and operational purposes, and in accordance with applicable record retention laws.
7. Your Rights
You have the right to:
Access, inspect, or request a copy of your health records
Request corrections or amendments to inaccurate information
Request an accounting of certain disclosures of your protected health information
Request restrictions on certain uses and disclosures of your information
Request confidential communications (e.g., contact at a specific phone number or address)
Receive notification of a breach of your unsecured protected health information
Withdraw consent for SMS or other electronic communication at any time
Obtain a paper copy of our Notice of Privacy Practices
File a complaint with us or the U.S. Department of Health & Human Services (HHS) Office for Civil Rights
We will not retaliate against you for exercising any of these rights.
To exercise your rights, please contact us using the details below.
8. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website. When we provide treatment to minors, we handle their information in accordance with HIPAA and applicable South Carolina law governing minors' health information and parental access.
9. Contact Us
If you have any questions about this Privacy Policy, wish to update your preferences, or want to exercise any of your rights:
Balanced Wellness, LLC
3345 Argent Blvd Ridgeland Suite 101, SC 29936
Phone: (843) 212-6651
Email: carecoordinator@balanced-wellness.org
Website: https://balanced-wellness.org/
10. Updates to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated effective date. Material changes may be communicated directly to you where required by law.